Your customers are your most important asset, without them your company wouldn’t survive. Therefore, it is essential that you provide them with the best service possible to keep them satisfied. The assumption is that autoshop software is only beneficial for the auto repair shop, but it also has major benefits for the customer.
Improved wait times
We are living in a fast past world where people just want get things done quickly so they can move on to the next task. An auto repair shop who takes 20 minutes to book a first-time customer in is less likely to see them again in comparison to an auto repair shop who takes 5 minutes. In case you are wandering how this is possible, the answer is autoshop software. Instead of having to flick through pages of a diary, or scan an excel sheet for an available time slot, all available appointments are presented to you on a calendar which allows you to read them out to the customer immediately. When you have agreed on a time, you then input the customer information into the system. It’s a simple procedure that produces amazing results. Remember that efficiency is essential in the twenty first century business world.
Most people are chained to their smartphones, research has shown that we spend more time reading text messages and emails than talking on the phone. This is great for business because it means that your customers are more likely to read what you send them. The autoshop software automatically sends emails and text messages reminding customers about appointments, pick up times as well as sending out promotional information.
Paper receipts are a liability, they are inconvenient and time consuming, making it difficult for customers to keep track of their finances. However, with auto shop software, everything is stored electronically, and receipts are automatically sent to customers by email. This provides easy storage solutions for both you and the customer.
How much is this going to cost?
This all sounds great, and possibly even too good to be true without it costing half of your yearly profits! Well for now you don’t have to pay a dime because its free for the rest of 2018, there are no contracts and no forms to sign. Tekmetric wants to give their customers the opportunity to measure how beneficial their software can be for a company by giving them an extended free trial. If you decide that it’s not for you at the end of 2018, simply return it.
Do your research
Before making a financial commitment to an auto shop software, it is advised that you spend some time researching different companies, and before you sign anything, check the small print and ask the right questions. Once you sign a contract with some providers, you have to pay a cancellation fee to get out of it, and in most cases this can be quite high. So, it’s important that you know what your business needs, and whether the software company can provide it before you sign on the dotted line.